Privacy Policy for Facility Ops

Effective Date: 20t of April 2026

Softcity Group (“we”, “our”, or “us”) operates the Facility Ops mobile and web application (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Facility Ops, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information
Full name
Email address
Phone number
Company/organization details
Job role (e.g., facility manager, admin)
b. Facility & Operational Data
Facility details (location, assets, systems)
Maintenance records and logs
Incident reports and safety data
Compliance and inspection records
c. Device & Usage Data
Device type and operating system
IP address
App usage behavior (features used, session duration)
Log data (errors, crashes)
d. Location Data (if enabled)
Approximate or precise location for facility tracking and service optimization
2. How We Use Your Information

We use the collected information to:

Provide, operate, and maintain the Service
Manage facility operations and reporting
Generate intelligence reports (safety, risk, compliance, etc.)
Improve system performance and user experience
Communicate with users (updates, alerts, support)
Ensure security and prevent fraud
Comply with legal and regulatory obligations
3. Data Sharing and Disclosure

We do not sell your personal data.

We may share information in the following cases:

a. Service Providers

With trusted third-party vendors who help us operate the platform (e.g., hosting, analytics, cloud storage)

b. Legal Requirements

If required by law, regulation, or legal process

c. Business Transfers

In the event of a merger, acquisition, or asset sale

d. With Your Consent

When you explicitly authorize us

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption of sensitive data
Secure authentication mechanisms
Role-based access control
Regular system monitoring

However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data only as long as necessary to:

Provide the Service
Comply with legal obligations
Resolve disputes
Enforce agreements

You may request deletion of your data at any time (see Section 8).

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

To exercise your rights, contact us at: [Insert Email Address]

7. Third-Party Services

Facility Ops may integrate with third-party services (e.g., IoT devices, analytics tools). These services have their own privacy policies, and we are not responsible for their practices.

8. Data Deletion Requests

Users can request deletion of their data by:

Contacting us via email: [Insert Email Address]
Using in-app account deletion features (if available)

We will process requests within a reasonable timeframe, subject to legal obligations.

9. Children’s Privacy

Facility Ops is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your location. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app or on our website with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, contact:

Softcity Group
Email: facilityops@softcitygroup.com